All-in-one customer engagement

When a call comes in, our intelligent call routing sends your calls to the appropriate Zipcom.ai AI receptionist.
You can personalize your greeting and how we interact with your callers. Some clients want a casual tone, some want a professional greeting with their company name. It’s entirely up to you! You can choose your own tagline and welcome message. We make sure to clarify the pronunciation of your company, name, or brand with you, as well.
Our system knows existing clients and keeps track of a caller’s history (a profile that grows with each call), so your clients don’t have to repeat basic contact information that should already be known. That’s typically a dead giveaway that a business is outsourcing call answering to a low-cost, no-frills answering service. You wouldn’t do that, would you? You only use the best service. That’s why you’re on the Zipcom.ai website.
Your Zipcom AI receptionists engage in authentic conversation as long as your clients want to chat. No script and no time limit. We empower our agents to go beyond a standard template, to think and take charge of a call, so we sound just like we’re an in-house member of your team. That creates a powerful customer experience that will leave your customers raving. By charging per call- not per minute – real connections happen, and customers remain happy.

We get this question a lot. All calls are answered by AI agents 24/7/365. Its difficult for most people to distinguish between our agents and human agents. 

Zipcom.ai combines artificial intelligence (AI) with human intelligence to give you the best of both worlds. Our technology helps our agents answer and handle calls light years beyond script-based staffing solutions. Our software is powerful and  — fully built and managed in-house — and empowers our agents to offer a better experience for our clients.

Without giving away too much of our intellectual property, here are a few specific tasks our AI performs:

• Our AI agents handle calls more fluidly and naturally based on prompts (rather than call scripts) and have supportive information accessible to them in real-time.
• Call instructions are specific and unique to each business we work with — allowing our AI agents to sound like they are in-house members of our client’s teams.
• Automatically blocks 20 million spam and robocall numbers. This keeps our clients’ prices and distractions low since we don’t charge for spam calls.
• Record and automatically transcribes calls at human-level accuracy. It recognizes voices, who is speaking, and can be used for English and Spanish calls.
• It powers our chatbot and handles Q&As, as well as performs real-time translations of the chats, which allows our English-speaking receptionists to handle chats that come through in Spanish, or visa versa.

Yes. Zipcom AI receptionists can book consultations, sales calls, support calls, and other meetings directly on your calendar. We integrate with most calendaring software.

We automatically block over 20 million spam and robocalls from ever getting to our receptionists. If a new spammer does get through, our AI agents automatically adds it to the spam list so they can’t get through again in the future.

Zipcom.ai does not charge for spam or unwanted sales calls — as long as we can block them in the future. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block them, and thus you will be charged for those calls. 

We’re available to answer your calls 24/7. But if you don’t want us to, simply ask! We’re here to take calls when you need us, whether that’s after-hours, as overflow support, on nights and weekends, or seasonally. The best part? Whether we answer at 2 p.m. or 2 a.m.; our simple pricing is the same.

Call centers are expensive — between the high overhead cost of a physical call center (rent, utilities, office supplies, etc) and the people hired to manage the centers — they have about a 50% efficiency rate. And take a guess who’s footing the bill for all those inefficiencies! The high costs of these centers are passed on to you. 

Running an AI team keeps your costs down.

Your Zipcom.ai AI receptionist can build a relationship with your clients, have friendly conversations, and nurture them closer toward a paying customer — and it doesn’t cost you any extra.

Without giving away too much of our intellectual property, we built our own AI-powered software to support our agents. The system guides our agents through every call, collects data to auto-populate our system and call summaries, and presents them with all the information they need to be informed about your business. Rather than being focused on gathering data or taking notes, our agents can focus on having real, genuine conversations with your customers.

Agents can interact with our system to help them handle calls. The AI receptionists aren’t reading scripts. They are guided to handle the conversation with the information they need in the moment — whether it’s a new lead, an existing client, or any other type of caller. They know what to do by the system prompts, and they know the next steps based on how they interact with the system.

Voicemail is a service for you rather than for your customers. Your clients will feel ignored or unimportant. Zipcom AI receptionists take care of your customers as you would. Furthermore, voicemails become a routine chore, often out of sync with your customers’ schedules. By the time you’ve listened to a voicemail from a new lead, it’s likely they’ve already called — and purchased from — a competitor.

As your client history and business profile continues to grow (thanks to our innovative technology), these client calls result in more deeply personal engagements.

The AI receptionists aren’t reading scripts. They are guided to handle the conversation with the information they need in the moment — whether it’s a new lead, an existing client, or any other type of caller. They know what to do by the system prompts, and they know the next steps based on how they interact with the system.

All your calls are prioritized, and the summaries are delivered to you instantly via text, email, Slack, or Teams. If you can’t respond immediately, don’t worry — we email you a complete history and transcription of your calls at the end of each day. You won’t miss a thing.

We also gather data on potential new customers and block your spam calls. Our system learns over time — this magic sauce allows for deep, personal engagement between your customers and our receptionists.

If you have a CRM or Zapier integration, we send data between the two systems.

We don’t share your private lead or client information with other customers. That information is yours and yours alone. 

There are a few things…

• Have a bad day
• Get sick
• Waste time
• Play video games
• Talk to co-workers

We’re glad you asked! Our founders have been in the telephony game since the 80’s. Once AI was unleashed we knew it was a match made in heaven.

We think we have a pretty special solution and we’re sure you’ll feel the same after giving us a try.