AI Powered Intake and Outreach

Onboarding to Zipcom.ai is as easy as 1-2-3!

1. Customize your instructions
   Tell us about your business, budget, and growth goals. We’ll build a plan to suit.
2. Send your calls to us.
   No IT support? No problem. After you sign up and choose a plan, we provide you with a phone number for clients both new and old. The number is toll-free or local (whichever you prefer) and provisioned within seconds so you can post the new number to your online profiles (i.e., website, Facebook business page, Google My Business, etc.).
   Want to keep your existing number? No problem – simply port your number or forward your calls to us, and we’ll handle the rest.

When a call comes in, our intelligent call routing sends your calls to the appropriate Zipcom.ai AI Voice Agent. 

You can personalize your greeting and how we interact with your callers. Our Prompt Engineering team will ensure that your script is flawless and your calls are perfect everytime. Some clients want a casual tone, some want a professional greeting with their company name. It’s entirely up to you! You can choose your own tagline and welcome message. We make sure to clarify the pronunciation of your company, name, or brand with you, as well.

Our system knows existing clients and keeps track of a caller’s history (a profile that grows with each call), so your clients don’t have to repeat basic contact information that should already be known. That’s typically a dead giveaway that a business is outsourcing call answering to a low-cost, no-frills answering service. You wouldn’t do that, would you? You only use the best service. That’s why you’re on the Zipcom.ai website.

Your Zipcom.ai Voice Agents engage in authentic conversation as long as your clients want to chat.  We empower our agents to go beyond a standard template, to think and take charge of a call, so we sound just like we’re an in-house member of your team. That creates a powerful customer experience that will leave your customers raving. 

Zipcom.ai combines artificial intelligence (AI) with human intelligence to give you the best of both worlds. Our technology helps our AI Voice Agents answer and handle calls light years beyond script-based staffing solutions. Our software is proprietary — fully built and managed in-house — and empowers our agents to offer a better experience for our clients.

Without giving away too much of our intellectual property, here are a few specific tasks our AI performs:

• Our agents handle calls more fluidly and naturally based on prompts (rather than call scripts) and have supportive information accessible to them in real-time.
• Call instructions are specific and unique to each business we work with — allowing our agents to sound like they are in-house members of our client’s teams.
• Record and automatically transcribes calls at human-level accuracy. It recognizes voices, who is speaking, and can be used for English and Spanish calls.
• It powers our chatbot and handles Q&As, as well as performs real-time translations of the chats, which allows our English-speaking receptionists to handle chats that come through in Spanish, or visa versa.

Yes. Zipcom.ai AI Voice and SMS Agents can book consultations, sales calls, support calls, and other meetings directly on your calendar. We integrate with most calendaring software, including Calendly, Clio Calendar, Acuity Scheduling, and many more.

We’re available to answer your calls 24/7. But if you don’t want us to, simply ask! We’re here to take calls when you need us, whether that’s after-hours, as overflow support, on nights and weekends, or seasonally. The best part? Whether we answer at 2 p.m. or 2 a.m.; our simple per-call price is the same.

Call centers are expensive — between the high overhead cost of a physical call center (rent, utilities, office supplies, etc) and the people hired to manage the centers — they have about a 50% efficiency rate. And take a guess who’s footing the bill for all those inefficiencies! The high costs of these centers are passed on to you. 

Running a fully AI Agent team from Zipcom.ai keeps costs down. 

Your Zipcom.ai receptionist can build a relationship with your clients, have friendly conversations, and nurture them closer toward a paying customer — and it doesn’t cost you any extra.

Voicemail is a service for you rather than for your customers. Your clients will feel ignored or unimportant. Zipcom.ai AI Voice Agents take care of your customers as you would. Furthermore, voicemails become a routine chore, often out of sync with your customers’ schedules. By the time you’ve listened to a voicemail from a new lead, it’s likely they’ve already called — and purchased from — a competitor.

As your client history and business profile continues to grow (thanks to our innovative technology), these client calls result in more deeply personal engagements.

Agents can interact with our system to help them handle calls.  They are guided to handle the conversation with the information they need in the moment — whether it’s a new lead, an existing client, or any other type of caller. They know what to do by the system prompts, and they know the next steps based on how they interact with the system.

All your calls are prioritized, and the summaries are delivered to your client portal. If you can’t respond immediately, don’t worry — we can even email you a complete history and transcription of your calls at the end of each day. You won’t miss a thing.

We also gather data on potential new customers and block your spam calls. Our system learns over time — this magic allows for deep, personal engagement between your customers and our AI Voice Agents.

If you have a CRM or Zapier integration, we send data between the two systems.

We don’t share your private lead or client information with other customers. That information is yours and yours alone.